Our vision is to provide all our guests with an amazing, romantic experience. Balinese Retreat is constantly endeavouring to improve customer service and exceed expectations. To this end we have in place the following policies:
- Professional customer service
- Accuracy and honesty in advertising
- Sound environmental practices
- Commitment to continuous improvement
- Compliance with health and safety
- Commitment to professionalism and ethical conduct in particular honesty in advertising
LUXURY DAY SPA SUSTAINABLE PLANNING AND CONSTRUCTION
From the time of its inception, Balinese Retreat recognised and planned for the need to become an environmentally sustainable retreat to this end the following measures have been implemented:
Balinese Retreat is situated on a 1.2hectare site in Montrose Victoria. Much of the original vegetation has been maintained to create a habitat for wildlife and plant species. In addition, more than 200 native and indigenous plants have been planted in areas devoid of flora to re-vegetate the site. Thirty native Lilly Pilly plants were planted on the northern boundary in February 2008 and eighteen in September 2008. Over 600 trees, plant and shrubs have been planted since November 2005.
Mulching of the garden and borders occurs every four months to reduce evaporation and to provide plants with nitrogen and conserve water.
BAMBOO PLANTINGS AND CO2
Over 282 bamboo plants have been planted over the last five years. Recent research shows that one mature bamboo plant has the ability to absorb 0.5 tons of Co2 annually. On current energy consumption this means that our business may be carbon neutral.
INDEPENDENT WATER SUPPLY
Water Bore was established in December 2007. Sunk to a depth of 100 meters, the bore provides for present and hopefully future water requirements for the garden and ponds.
CONSTRUCTED WETLAND REEDBED
In December 2008 construction was completed of a state of the art waste water treatment plant designed to treat the entire waste water output from existing buildings. As part of our strategy to put all available waste water to good use we have built a 'Constructed Wetland'. This wetland has been designed to accommodate the waste water generated by the existing buildings as well as that of the proposed wellness retreat.
THE BENEFITS OF A CONSTRUCTED WETLAND:
Highly effective at waste water treatment Achieve stringent water quality stands with BOD removal of 85% and coli form removal of 95% Effective removal of nitrogen and phosphorous Used world wide to protect ground water and surface water resources Simplicity of design results in low operation and maintenance requirements Wetland vegetation used in the system give them the appearance of a flower garden The flowering areas of the wetlands provide a natural habitat for birds and other forms of wildlife
Additional sustainable practices initiated within the last 18 months
Strategy:Use of recycled grey water from spas
Outcome:Reduction in demand for irrigation of gardens
Goal:Minimise water consumption
Strategy:Harvest rainwater from buildings.
Installation of five additional water tanks
Outcome:More rainwater harvesting capability
Goal:Reduce carbon imprint
Strategy:Replace all interior light fittings with energy efficient lighting
Outcome:Reduction in electricity consumed
Goal:Reduce carbon imprint
Strategy:Use of timers for all exterior lighting
Outcome:Reduces consumption of electricity
Goal:Protect the local environment from chemical damage
Strategy:Use of eco-friendly products e.g. washing powder, detergents and fertilisers
Outcome:Reduction in environmental damage, e.g. soil, plants
Goal:Minimize damage caused by chemicals
Strategy:Use of 100% natural products, for spa and beauty treatments
Outcome:Treatments that are extremely high quality, and non damaging to the guest, staff and environment
Goal:Contribute to local business environmental sustainability and support the growth and development of sustainable tourism
Strategy:Shire of Yarra Ranges Business Sustainability Program Involvement February 16th 2009. Identify initiatives which best contribute to environmentally sustainable tourism
Outcome:Contributions and advice from local businesses benefit this business.
Information regarding our own sustainability program shared with others.
Certificate of leadership
Goal:Awareness of government policies and developments regarding sustainablility
Strategy:E: Bulletin sustainability
Outcome:Up to date with best practice and benchmarks