1. Cancellations must be made to the Manager in writing and forwarded by email (if by letter a further three day allowance should be made for the postal delivery). The notice must clearly set out the reason for the cancellation request.
2. If notice of cancellation is received by the Manager 21 days prior to date of arrival, then the deposit paid will be applied to another date which is subject to availability and terms and conditions. No refunds will be given. Other than in the notice period specified in condition (2) above, the deposit paid will be forfeited at the time of a cancellation notification, and the cancelled booking date will become immediately available for the public to book.
Management reserves the right at its total discretion, to refund deposits (less a rebooking fee of $75.00) if the cancelled booking is subsequently re-sold to another guest at the same total gross booking amount, (including additional services) and where the booking is for the same period of time as the cancelled booking. (a) Under this condition, where the deposit for the accommodation has been paid by a credit card, the card holder (without further permission from the card holder) permits the manager to debit the card with the full amount of the accommodation booking less any deposit paid. A receipt will be forwarded to the card holder showing the date and amount of funds debited from the account.
No shows or cancellations received within 7 days of arrival date will forfeit the deposit and will be liable to pay the full amount of the accommodation and or services booked. Cancellation Policy from June 6th 2012 Booking Policy : Cancellations or Changes are NOT permitted. Refunds are not available.